Return & Refund Policy

At Copper Goodness, your satisfaction matters to us. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded.

1. Return Eligibility

You may request a return if:

  • The product is unused, unwashed, and in its original condition
  • The product is returned in its original packaging with all tags, labels, and accessories intact
  • The return request is raised within 10 DAYS of delivery
  • Proof of purchase (order ID or invoice) is provided

Products that do not meet these conditions may not be eligible for return.

2. Return Timeframe

  • Return requests must be initiated within 10 DAYS from the date of delivery.
  • Requests received after this period may not be accepted.

3. How to Initiate a Return

To initiate a return:

  1. Email us at info@coppergoodness.in with your order ID and reason for return.
  2. Our support team will review your request and provide return instructions.
  3. Once approved, the product must be shipped back as per the provided guidelines.

4. Refund Process & Timing

  • Once the returned product is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 10 Days.
  • Refunds will be credited to the original payment method used at checkout.
  • Depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

5. Exchange Options

  • Exchanges are available for eligible products, subject to stock availability.
  • Exchanges can be requested for size, variant, or replacement of the same product.
  • If the requested replacement is unavailable, a refund may be processed instead.

6. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please contact us within 10 DAYS of delivery
  • Share clear photos or videos of the product and packaging
  • Once verified, we will arrange for a replacement or refund at no additional cost
  • Email Id for same info@coppergoodness.in

7. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products damaged due to misuse or mishandling
  • Items marked as “Final Sale” or “Non-Returnable”
  • Used products
  • Hygiene-sensitive products (where applicable), unless damaged or defective upon delivery

8. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, return shipping costs will be borne by Copper Goodness.
  • For all other eligible returns, return shipping costs will be borne by the customer unless stated otherwise.

9. Cancellation Policy

  • Orders can be cancelled before they are shipped.
  • Once shipped, cancellation requests will be treated as return requests and handled as per this policy.

10. Contact Information

For any questions or assistance regarding returns or refunds, please reach out to us: info@coppergoodness.in